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| Frequently Asked Questions: |
- Red Status Light on the Control Panel
If the paper tears, make sure that all fragments of paper are removed; otherwise, a paper jam will occur again. NOTE: To resume printing after clearing paper jams, open and close the Front or Rear Cover. Carefully remove the paper by pulling the paper up (most of the jammed paper can be removed by this method). more...
- How To Repack the Machine in Preparation to Move or Ship
Grasp the handle on the Waste Toner Container and pull the container out of the printer. Remove the cap on the container, and use the cap to close the container opening. Install the clear plastic shipping cap (shipping caps are installed on all new cartridges) on each cartridge. more...
- Horizontal Black or Colored Lines or Streaks on Prints
Replace old Toner Cartridges with cartridges that include the CRUM and not another "starter" cartridge that may have been obtained from another printer. more...
- Paper Jams
CAUTION: When removing paper that is jammed in the printer, always pull the paper in the direction that it normally moves, if possible, so as not to damage internal components. If the paper tears, make sure that all fragments of paper are removed; otherwise, a paper jam will occur again. Carefully remove the paper by pulling the paper up (most of the jammed paper can be removed by this method). more...
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